Help centre
How can we help?
Answers to the things that come up most, and a way to reach a person when they do not cover it.
Funding your wallet
Bank transfer, card payment and how long each takes to land.
A transaction that failed
What happens to your money, and when a refund is automatic.
Account and security
Your transaction PIN, two-factor sign-in and changing your details.
Receipts and history
Finding a past purchase and downloading proof of it.