Get in touch
Have a question, or something did not go through? Send us a message and a real person will get back to you, usually within the hour.
For anything urgent about a transaction, please include the reference so we can find it straight away.
Find us
Head office 12 Awolowo Road, Ikoyi Lagos, Nigeria
Frequently asked questions
My purchase is still processing. What now?
The network sometimes takes a few minutes to confirm. We keep checking with them and either deliver it or put the money straight back in your wallet. You never have to ask for a refund.
I was debited but nothing arrived.
Open the transaction from your history. If it says Processing we are still confirming with the network. If it says Refunded the money is already back in your wallet.
How long does wallet funding take?
A bank transfer to your account number lands within a few minutes. A manual transfer with an uploaded receipt is confirmed by hand, so it depends on when we see it.
I forgot my transaction PIN.
Go to Profile, then Transaction PIN, and change it with your current one. If you cannot remember it at all, contact us and we will verify who you are first.